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We suffer injuries, damage to our vehicle and take time off of work, to name just a few. But one of the unexpected pains that we encounter after being involved in a vehicle accident is dealing with insurance companies.
How we deal with insurance companies can have major implications for our finances. Many people don’t realize that the actions we take and the words we say to insurance companies impact the payments we receive following an accident.
These matters can be so complicated that attorneys specialize in dealing with insurance companies as part of their job. But that doesn’t mean that you need to pass a bar exam just to talk to insurance adjusters. In fact, by keeping a few guiding principles in mind, you can learn how to engage with insurance adjusters without fear of shooting yourself in the foot.
Understanding how these businesses work is central to learning how to talk to insurance companies. Insurance companies are, after all, businesses. Businesses are built to make a profit. Insurance companies, just like other businesses, make money by maximizing the amount of money that they take in, and minimizing the money that they spend.
This means that it is in the best interest of an insurance company to reduce the amount of money they pay to their customers and to all other parties involved in vehicle accidents. For example, one of the most common methods of minimizing payment is to prove that their client wasn’t the one responsible for the accident, thereby shifting the financial responsibility from the insurance company to the negligent party.
But let’s take a look at what you can expect when dealing with your own insurance company. You will likely do this through a representative of the insurance company, referred to as an insurance claim adjuster.
An adjuster is the person that investigates claims, advises insurance companies and negotiates settlements. They can be private adjusters who work under contract for an insurance company, direct employees of an insurance company or public adjusters who don’t represent an insurance company at all.
Insurance claim adjusters are trained to evaluate all losses and damages suffered in automobile accidents and, in many cases, to make sure that insurance companies don’t pay more than necessary for damages in an accident.
Remember These Things When Talking to Adjusters
You don’t have to be a skilled negotiator to get the most out your settlement, but you do have to be vigilant. Voice your concerns and don’t be afraid to stand up for your own interests. Believe it or not, adjusters expect to have a little back-and-forth in the course of investigating and negotiating a claim. Show them that you have put your own thought and effort into reaching an acceptable settlement, and be consistent in your negotiations.
It might seem a little intimidating to deal insurance claim adjusters, but don’t let it overwhelm you. Adjusters are just doing their job and meeting the expectations of their employers. Think of yourself doing the exact same thing, except in this case, you are representing your own best interests.
Guajardo & Marks is a personal injury firm in Dallas, Texas. They represent clients who have been involved in vehicle accidents to make sure they receive fair compensation for their damages. Contact them by calling 972-534-2839 or visiting their website.